FAQ

Who is Don Rebel and what do we do?

Don Rebel is a brand of luxury-grade eyewear products that are brought straight from the manufacturer to the consumer with no premium markups. We know the rules and the insides of luxury eyewear production, and we broke them.

We take pride in our unique craftsmanship, functionality, and quality materials. We see that fashionable consumers understand the concept of luxury, but also know that having a unique sense of style is not defined by an expensive price tag. 

We wanted to create a brand that sets people apart and is tailored to their modern lifestyles- something that is on-trend and of an equal standard as the top heritage brands around the world.

How do I contact Don Rebel?

Customer Service Hours

Email: Monday through Friday from 8am-5pm EST by emailing support@donrebeleyewear.com Live Chat: Monday through Friday from 8am-5pm EST * Chat hours may vary depending on volume.

What is Don Rebel’s warranty policy?

1-Year Limited Warranty Policy. Please note that all warranties have to be registered within 30 days of purchase. Items not registered will not be eligible for our 1-year limited warranty.

We reserve the right to decline your warranty exchange request if items have been returned with damages not caused by a defect in material or workmanship. Warranties are not subject to refunds, we offer merchandise exchanges only.

 

PRODUCT INFORMATION

What are Don Rebel sunglasses made out of?

Luxury-grade stainless steel and memory flex materials for frames, lenses (nylon).

Are these sunglasses polarized?

We carry a variety of polarized sunglasses

Where do I find the measurements?

You will find the measurements on the description section of the glasses. Information shows you the size of the glasses; the lens diameter, the bridge width, and the side length, all measured in millimeters.

How to determine the right size?

This is quite simple. Just look at the mirror holding a ruler below your eyes (make sure it has millimeter units). Now, calculate the span between both sides of the temples. This will specify you what frame width will fit you accurately. In most prescription eyeglasses, you will see exact measurements printed on the temples or sometimes behind the nose bridge as shown in the image. For example, in an eyeglass frame where it reads 57- 20-135, it simply relates to an eye size of 57, bridge size of 20 with its temple length of 135. A modifiable nose pad is another selection for people with smaller noses or lower bridge.

 

SHIPPING & RETURNS

I need to change something about my order, what should I do?

We understand that life happens, if you have any problems with the information you have submitted at checkout or would like to modify an order, please contact us at info@donrebel.com before your item has been shipped.

Can I cancel my order?

Contact info@donrebel.com before your item has been shipped.

Can I track my order?

Yes, you should receive an email confirmation upon check out. Please refer to your tracking number provided to you at the time of purchase to get the status and time of your delivery.

Where does Don Rebel ship to?

Don Rebel provides shipping in the US and internationally

 

How much is shipping?

SHIPPING IN U.S.A.

We want our customers to have the best possible experience, we don’t believe in unnecessary markups. That is why all of our customers get free 2-day shipping and free 30-day returns within the U.S.

SHIPPING INTERNATIONALLY

DUTIES & TAXES

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of duty, tariffs and taxes will vary and will be due to your country’s customs authority upon delivery. 

INTERNATIONAL SHIPPING COSTS

We offer flat-rate international shipping of $25.

 

What payment methods do you accept?

Debit/Credit (VISA, Amex, Master Card)Amazon Pay, PayPal, Venmo, JCB, Google Pay, Shopify Pay

What if I haven’t received a confirmation email?

Please contact info@donrebel.com

 What should I do if an item is missing from my shipment?
If an item is missing contact info@donrebel.com, and we will make sure to resolve the issue right away.

What should I do if the product I received is different than what I ordered?

Contact info@donrebel.com

Does Don Rebel charge Sales Tax? 

DUTIES & TAXES

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of duty, tariffs and taxes will vary and will be due to your country’s customs authority upon delivery.

What is your return policy?

We want to keep things simple for you. If you would like to return items you have 30 days to do so, we even cover the costs so you do not have to. All items must be returned in new condition with all packaging materials included.  

How long do I have to return my item?

If you would like to return items you have 30 days to do so, we even cover the costs so you do not have to.

How long does it take to process my return and when do I get my refund?

Please allow 3-5 days for your return to be processed.

How do I return my sunglasses?

All items must be returned in new condition with all packaging materials included.

What if I received my sunglasses broken?

If your package arrived damaged due to the negligence of the shipping carrier, we feel for you, however, we ask that you contact the shipping carrier for further assistance. Please refer to your tracking number provided to you at the time of purchase to get the status and time of your delivery.

 What if I received my sunglasses scratched?

Email us at support@donrebeleyewear.com to have the case reviewed by our staff.  

Who do I get in contact with for any press inquiries?

Please contact: Mike Cunningham
Email: mike@donrebeleyewear.com
Phone: 1+ 438. 387.4071
Address: 48th West 48th street, New York, New York. 10036